FAQ - Frequently Asked Questions

You have questions, PRX Wholesale has answers! The only bad questions are the ones not asked. Please feel free to contact us @ info@prxwholesale.com.

Shipping & Handling

What carriers does PRX Wholesale use to ship my product?

We ship via FedEx. We are flexible.
Where can I find tracking for my package?

Tracking is provided via email, the web, or by calling your Account Manager @ 877-889-4836.
Can you ship to my state?

We currently ship to 46 states with 4 states pending (Hawaii, North Dakota, Oregon, and Wyoming are the only states we currently don’t have an actual license number in yet, and Puerto Rico). Please let us know which state you are in, and we can let you know if we ship there.
I am in my order and/or I received the wrong product. What do I do?

If there is ever any discrepancy with you order, contact us immediately @ 877-889-4836. You can also email @ sales@prxwholesale.com or even fax us at 513-906-6355. We will take care it!
How do I return products to PRX Wholesale and what is your return policy?

Returns are as simple as a phone call, email, or fax request. We provide return authorization forms on our website and they can be also sent to you from your Account Manager. You can view return policy here.

How do I setup an account with PRX Wholesale?

You can setup your account with us by going to www.prxwholesale.com and selecting the “register” link at the top of the page. You can also call us @ 1-877-889-4836 or email us at sales@prxwholesale.com.
I need to speak to my Account Manager. How do I can I reach them?

Your Account Manager can be reached by calling them @ 1-877-889-4836, emailing them directly or in general @ sales@prxwholesale.com, or even fax @ 513-906-6355.
I need to place an order. How do I order with PRX Wholesale?

You can access our website @ www.prxwholesale.com. You can order with your Account Manager by contacting them @ 1-877-889-4836. You can fax your orders to us @ 513-906-6355. We are also on web portals such as SureCost©.
Do you send out promotional flyers? I’d like to be added to your list/taken off your list to receive promotions.

We are always running promotions both internally as well as through nationwide broadcasts. Internal promotions, or “in-house,” we normally contact you personally to let you know of the great deals we can provide your business. We send out promotional flyers monthly and sometimes even weekly! If you would like to be added/or taken off the promotional broadcast list, please let us know by emailing us at sales@prxwholesale.com. We will honor your requests.

Where can I access my pedigree/T3 information?

T3 documentation/pedigrees are located on your invoice and are also provided with every order. Pedigree requests can be emailed to compliance@prxwholesale.com or fax @ 513-906-6355. We want our customers to have confidence and assurance that their products are purchased with integrity.
I received an audit request from a PBM. How do I get this information from PRX Wholesale?

Audit requests should be sent to your Account Manager. We will have our compliance team complete your audit request and have it sent back to the PBM requester and you within a minimum of 24 hours.
Do you sell Controlled Substances? Why not?

At this moment, no. We understand the importance of medications that the DEA considers controlled substances or Schedule II medications. At this time, we have decided to not stock or carry any medications that range from CII-CV. Our reason is that we want to provide our customers with Premier service levels regarding the medications we source. Controlled substances have become a major topic of controversy in our industry and we decided that we would rather focus our energy on products that do not create potential challenges for us, our suppliers, or our customers.